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Customer satisfaction is important to us; we want your visit to the Dentist to be as comfortable and professional as possible. If, however, we have not met your expectations we would like to know where we have gone wrong and take all relevant steps to rectify the situation. As such we ask that all complaints be directed to the Practice Manager, who can promptly address your needs and where appropriate provide you with details of who you may contact if not satisfied with our response.
If preferred, a patient in England may want to copy in their local NHS Area Team who will be happy to monitor how we handle the complaint, or they may want to contact them directly and they will forward the complaint onto us. Alternatively for further advice patients could contact ICAS (Independent Complaints Advocacy Service) Helpline 08453373054 or the Dental Complaints Service (Private Patients only) Helpline 08456 120 540. There may be other advocacy services in the area and details of these can be obtained from the Practice Manager.
If patients in England are not satisfied at the end of local resolution then they may approach the Parliamentary and Health Service Ombudsman at Millbank Tower, Millbank, London, SW1P 4QP Tel: 0345 0154033 to request an independent review.
Patients can also report their concerns to the Care Quality Commission (CQC) 03000 616161. The CQC make sure hospitals, care homes, dental and GP surgeries, and all other care services in England provide people with safe, effective, compassionate and high quality care, and they encourage them to make improvements.